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Category: First call resolution


Day 2 at FCR

Posted by in First call resolution

day 2 This morning shift started at and early 7 o’clock in the morning. Impressively enough though, I was actually alert for my morning material, and didn’t have a cup of coffee on my desk. a few different people have asked me how my time has been at the new job. My favorite response to…


Day 1 at First call resolution

Posted by in First call resolution

this is the first entry, December 11, 2017, of my adventures with working at the first call resolution contact center. First of all, I need to take a moment and thank First Call Resolution and the client i’ll be taking calls and chatting for. They offered me an opportunity to prove my skills and are…


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